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Refund Policy

Last Updated: February 2026

At Aman Journey, we strive to provide the highest level of service. We understand that travel plans can change, and we aim to make the refund process as transparent and fair as possible. This policy outlines the conditions under which refunds are granted.

1. Eligibility for a Refund

Refunds are processed based on the time of the cancellation request relative to the scheduled pickup time:

  • Full Refund (100%): You are eligible for a full refund of the booking amount if the cancellation is made more than 24 hours before the scheduled pickup time.
  • Partial Refund (50%): You are eligible for a 50% refund if the cancellation is made between 12 and 24 hours before the scheduled pickup time.
  • No Refund (0%): No refund will be issued for cancellations made less than 12 hours before the scheduled pickup time or for “No-Shows.”

2. Transaction Fees

Please note that while Aman Journey may refund the service amount according to the above timelines, the transaction fees charged by third-party payment processors (e.g., PayPal, Stripe, or Credit Card banks) are generally non-refundable. These fees are retained by the payment provider and not by Aman Journey.

3. Flight Delays and Cancellations

  • Delays: We track all flights in real-time. If your flight is delayed, we do not charge extra, and your booking remains valid. No refund is necessary as the service will still be provided.
  • Flight Cancellations: If your flight is cancelled by the airline, please notify us immediately. We will offer you the option to reschedule your transfer at no extra cost or provide a full refund if notified at least 6 hours before the original arrival time.

4. Service Failures

In the unlikely event that Aman Journey fails to provide the service due to our own technical or operational issues (e.g., vehicle breakdown without a replacement), a 100% refund will be issued to the customer immediately.

5. No-Show Situations

If the passenger is not present at the designated pickup location after the complimentary waiting time (60 minutes for airports, 15 minutes for other locations) and has not contacted our support team, the booking will be marked as a No-Show. No refund will be issued for No-Show cases.

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to Contact@amanjourney.com or message us via WhatsApp at +212 717-090593.
  2. Include your Booking Reference Number and the reason for cancellation.
  3. Our team will review your request based on the timestamps of your message.

7. Processing Time

Once a refund is approved:

  • The request is sent to our bank/payment provider within 48 hours.
  • The funds typically appear back in your original payment method within 5 to 10 business days, depending on your bank’s processing times.

8. Contact Information

For any questions regarding our Refund Policy, please reach out to us:

  • Company: Aman Journey
  • Address: Résidence Jazoud bureau 4, av yaacoub el manssour, Gueliz, Marrakech, Morocco.
  • Email: Contact@amanjourney.com
  • Phone/WhatsApp: +212 717-090593